We are continuing to work closely with emergency services and other agencies to support residents affected by flooding as a result of last week's storms.

Flood warning remain in place although risks have reduced signficantly.  We have pulled together some key information to help you if you are affected by flooding.

When can I return to my home?

Advice at 10am on Thursday 20 February: Flood warnings are still in place although risks have significantly reduced.  If you feel it is safe to return to your home, depending on the circumstances directly affecting your property, you may choose to do so. We will continue to monitor weather forecasts and river levels and you may wish to follow us on Facebook  https://www.facebook.com/WyreForest/   or Twitter @WyreForestDC for further updates, should the situation change over the coming hours.


Can be collected from : Gardners Meadow car park, Bewdley; Vale Road car park, Stourport; Green Street Depot frontage, Kidderminster  

If there is none available at the site nearest you, please contact operationalservices@wyreforestdc.gov.uk or 01562 732528 (Monday - Friday 9am - 5pm) and we will let you know when fresh supplies will be available.

Help with clean up?

We are offering free bulky waste collections to anyone in the district who has suffered flooding to their property and has damaged goods. Any flood damaged property will need to be placed at a collection point our team can access. Please check with your insurance company before booking a collection. Contact operationalservices@wyreforestdc.gov.uk or 01562 732528.

If you are a food business and are flooded there is specific help and advice available from Worcestershire Regulatory Services.

Cleansing Private Property  - we will not assist in the cleansing of private property, including courtyards. We will be able provide a reasonable quote for undertaking these works, together with a list of alternative contractors who could carry out this work.

Except where we have been paid to undertake work on your behalf, WFDC staff will not enter private properties to assist with flood recovery. Private land is the responsibility of the land owners.

Cleansing of public spaces (streets, footpaths etc) – we will clean all public spaces as soon as reasonably practicable after flooding has receded and as soon as ground conditions allow. Contact operationalservices@wyreforestdc.gov.uk or 01562 732528

I can’t return to my home and I have nowhere else to go/can’t afford to pay for alternative acommodation

If you have been made homeless by the floods and can’t make your own arrangements, please contact HousingAdviceTeam@wyreforestdc.gov.uk or 01562 732928 (9am - 5pm Monday - Friday) or visit the Hub, Green Street, DY10 1HA (Opening hours: Monday, Tuesday, Thursday, Friday 9am to 5pm; Wednesday 10am to 5pm.)

Outside working hours, please contact 01562 850053.

Is there financial help available?

Yes, if your house or business premises have been flooded.

We will give 100% council tax and business rates relief for 3 months for houses or business premises that were flooded, where we already have confirmation of flooding. We will send notification of the relief by post or email, depending on how people have chosen to receive their council tax or business rates bills.

Any household or business that has been flooded and thinks it may be eligible for this support should get in touch with the Hub at Green Street, Kidderminster by emailing customerservices@wyreforestdc.gov.uk  or 01562 732928 so that we can confirm that you’re eligible.

We will also put in place arrangements to administer financial hardship payments for  affected households and business recovery grants for small and medium enterprises that have uninsured losses. We will announce further details shortly.